Frequently Asked Questions
We’re Here to answer all your questions.
Your contracted carrier or employer determines who can participate in the rewards program and the individual participant must agree to the Terms & Conditions upon initial registration.
The rewards program is an online reward platform technology that offers registered participants the opportunity to earn points for qualifying activities. Participants may redeem points for a wide variety of consumer goods and individual travel from our online catalog of awards.
See the Rewards tab.
1. Make your selection in the shopping catalog.
2. Add your selection to your shopping cart.
3. Proceed to checkout.
As soon as you have placed an order, you will receive a confirmation e-mail with the details of your order.
Click on the my profile icon at the top right of the screen next to the shopping cart and choose the My Orders option.
Yes, just update the shipping address when completing your order to have awards delivered to a new address.
Make sure to inspect your award within 24 hours of receipt. If you do find an issue with the item, click on the Contact Us tab and choose Order Support in the Subject box to submit your question or request there.
Click on the Contact Us tab at the bottom of the page and choose Order Support in the Subject box to submit your question or request there.
In stock items normally deliver in 4-5 business days. Drop ship items normally deliver in 10-15 business days.
Click on Contact Us at the bottom of the page and choose Order Support in the Subject box to submit your question or request there.
Our goal is your 100% satisfaction. If you find it necessary to return merchandise, click on the Contact Us tab and choose Order Support in the Subject box to inquire about how to return an item. All returns must be packed in the original manufacturer’s box and include all original packing materials & accessories.
Defective televisions and large appliances must be handled directly with the manufacturer under their warranty procedures.
Other defective products must be returned in their original manufacturer’s box with all accessories included.
Click on the Contact Us tab and choose the Order Support option to initiate a return request.
Click on Contact Us at bottom of the page and choose Program Support in the Subject box to submit your question or request there.
Click on the my profile icon at the top right of the screen next to the shopping cart and choose the My Profile option.